1. Refund enquiries
1. 退款咨询
For questions about refund eligibility or the status of a refund request, contact support with the details of the charge concerned. Refer to any purchase terms and receipt associated with that transaction.
如需了解退款资格或退款申请状态，请联系支持并说明所涉及的费用，同时查阅该笔交易对应的购买条款与收据。
Contact & support联系与支持2. Information to include
2. 咨询时可提供的信息
- The service or plan name and the date of the charge.服务或套餐名称，以及扣费日期。
- The amount, currency and transaction or receipt reference.金额、币种，以及交易或收据编号。
- A brief explanation of the issue and the question you would like answered.问题的简要描述与您希望了解的事项。
Do not send passwords, verification codes or full payment-card numbers.
请勿发送密码、验证码或完整支付卡号。