1. Website access
1. 网站访问
Website pages and their resources are delivered through your browser. If a page does not load or a control does not respond, note the page address, browser and device when contacting support.
网站页面及其资源通过浏览器加载。如页面无法加载或控件无响应，联系支持时请说明页面地址、浏览器与设备。
2. Local files and downloads
2. 本地文件与下载
Available document downloads are saved through your browser. Check your browser’s download list or selected save location to find a downloaded file. Local draft and attachment storage should not be used as a backup.
可下载的文档通过浏览器保存。您可在浏览器下载列表或所选保存位置查找文件。本地草稿与附件存储不应作为备份使用。
Browser data and selected files浏览器数据与所选文件3. Delivery or access enquiries
3. 交付与访问咨询
For a question about a particular service, include its name and the relevant order or transaction reference, if applicable. Do not include passwords or verification codes.
咨询特定服务时，请提供服务名称；如涉及订单或交易，可提供相关编号。请勿提供密码或验证码。
Contact & support联系与支持